Minimal
Pedal 4User guide v2

Customer Information

Chapter 7

21. Customer Service

For further support on specific technical details, please reach out and speak with one of our technical representatives who can relay your query to one of our engineers, providing you with further information.

In addition, Minimal is constantly seeking new information and experiences that provide feedback on how the vehicle performs and operates.

Feedback is an integral part of positively shaping new experiences for customers. If you would like to provide feedback, please contact us through our website.

Note

Further information relating to vehicle data gathered can be supplied depending on the fleet management package. Services relating to APIs, fleet management and dashboards - Please contact Minimal.

Further information regarding how data is used and processed can be provided based on enquiry through: www.minimal.tech/contact-us

22. Data Protection

Minimal values transparency, hence the following sections contain information relating to how your data is processed in relation to vehicle operation and fleet management software. Data protection information also contains a list to your rights in connection to any personal data provided at anytime.

22.1 Data Processing

Minimal values transparency, hence the following sections contain information relating to how your data is processed in relation to vehicle operation and fleet management software. Data protection information also contains a list to your rights in connection to any personal data provided at anytime.

Purpose and Legal Basis of Processing - The following data is processed via sensors installed on the vehicle such as:

  • Identifiers: Vehicle ID, NFC key ID, and personal info submitted by employees.
  • Crash metrics: G-force impact data with timestamps.
  • Inclination alerts: Logged when vehicle tilt exceeds safe thresholds.
  • Usage tracking: Daily distance and odometer readings.

Duration of Data Storage - Storage of data is handled by our IT department and contains:

  • Warranty data: Stored during warranty plus 1-2 years.
  • Purchase history: Kept for up to 6 years (HMRC compliant).
  • IoT data: Retained as needed, removable on request.
  • End-of-life: All data is deleted unless further processing is permitted.
  • Regular reviews and consent management ensure responsible handling.

Note

Processing of mentioned data is used for detecting accidents and any vehicle misuse that may occur.

Alerts are used to notify employers to potential incidents that may have occurred through the fleet management dashboard. Minimal pursues a legitimate need for collecting vehicle data in order to make safety improvements, product monitoring and the classification of warranty cases.

Minimal is open and transparent with data collected and stays within the bounds of UK & EU GDPR regulation. If you have concerns with how your data is being processed, please contact us directly at: www.minimal.tech/contact-us

22.2 Your Data Rights

As a data subject, you are able to assert the following rights:

  • Right to be informed - Know how your data is collected, used, stored, and shared (Art. 13–14).
  • Access - Request details about your data and its processing (Art. 15).
  • Rectification - Correct or update inaccurate or incomplete data (Art. 16).
  • Erasure - Request deletion of your data (Art. 17).
  • Restrict processing - Limit how your data is used (Art. 18).
  • Notification - Be informed of changes, corrections, or deletions (Art. 19).
  • Data portability - Transfer your data to yourself or third parties (Art. 20).
  • Object - Challenge unlawful data processing and file complaints (Art. 21).
  • Automated decisions - Contest decisions made solely by algorithms (Art. 22).

Note

These rights apply to UK Information Commissioners Office (ICO) & EU National Data Protection Authorities (CNIL, BfDI). Further information regarding how data is used and processed can be provided on request.

This guide is protected by copyright. Guides transferred to third parties, reproduction of guides in any form means including sections as well as communication of content or utilization of contents are not permitted without consent from Minimal. Infringements will result in compensation for damages with reserved rights to further claims.

24. EC Declaration of Conformity

We confirm that the EC Declaration of Conformity is satisfied regarding safety, quality management and adherence to harmonized standards are fulfilled for the Minimal Pedal 4 EPAC.

EC declaration documentation can be provided on request by contacting Minimal directly at: www.minimal.tech/contact-us.

25. Manufacturers Address & Contact Information

The best method to contact Minimal is through our website contact form: www.minimal.tech/contact-us.

In an emergency please speak to the vehicle fleet manager or site supervisor who can contact Minimal on your behalf.

Below is the address of Minimal LTD and contains the location of the current manufacturing site:

Minimal, Unit 9, Central Park, Central Way, London, UK

Note - Visiting Arrangements

Please contact and setup a visit with Minimal before traveling.

Troubleshooting

Chapter 6