Minimal
Pedal 4User guide v2

7. Customer Information

7.1 Customer Service

For further support on specific technical issues, please contact a Minimal technical representatives who will be able to provide you with assistance.

Minimal continually seeks to understand real-world experiences of how our vehicles perform in the field.

Your feedback plays an important role in shaping future customer experiences, and we encourage you to share it with us through our website.

Note

Further information relating to vehicle data gathered can be supplied depending on the fleet management package. For services relating to APIs, fleet management and dashboards - Please contact Minimal.

Further information regarding how data is used and processed by Minimal can be provided as required by enquiring at: www.minimal.tech

7.2 Data Protection

Minimal values transparency, hence the following sections contain information relating to how your data is processed in relation to vehicle operation and fleet management software. Data protection information also contains a list to your rights in connection to any personal data provided at anytime.

7.2.1 Data Processing

Purpose and Legal Basis of Processing - The following data is processed via sensors installed on the vehicle such as:

  • Identifiers: Vehicle ID, NFC key fob ID.
  • Crash metrics: G-force impact data with timestamps.
  • Inclination alerts: Logged when vehicle tilt exceeds safe thresholds.
  • Usage tracking: Daily distance and odometer readings.

Duration of Data Storage - Storage of data is handled by our IT department and contains:

  • Warranty data: Stored during warranty plus 1-2 years.
  • Purchase history: Kept for up to 6 years (HMRC compliant).
  • IoT data: Retained as needed, removable on request.
  • End-of-life: All data is deleted unless further processing is permitted.
  • Regular reviews and consent management ensure responsible handling.

Note

Processing of mentioned data is used for detecting accidents and any vehicle misuse that may occur.

Alerts are used to notify employers to potential incidents that may have occurred through the fleet management dashboard. Minimal pursues a legitimate need for collecting vehicle data in order to make safety improvements, product monitoring and the classification of warranty cases.

Minimal is open and transparent with data collected and stays within the bounds of UK & EU GDPR regulation. If you have concerns with how your data is being processed, please contact us directly at: www.minimal.tech

7.2.2 Your Data Rights

As a data subject, you are able to assert the following rights in accordanc with the UK GDPR Regulations:

  • Right to be informed - Know how your data is collected, used, stored, and shared.
  • Right of access - Request details about your data and its processing.
  • Right to rectification - Correct or update inaccurate or incomplete data.
  • Right to erasure - Request deletion of your data.
  • Right to restrict processing - Limit how your data is used.
  • Right to notification - Be informed of changes, corrections, or deletions.
  • Right to data portability - Transfer your data to yourself or third parties.
  • Right to object - Challenge unlawful data processing and file complaints.
  • Rights related to automated decision-making and profiling - Contest decisions made solely by algorithms.

Note

These rights apply to UK Information Commissioners Office (ICO) & EU National Data Protection Authorities (CNIL, BfDI). Further information regarding how data is used and processed can be provided on request.

This guide is protected by copyright. Guides transferred to third parties, reproduction of guides in any form including sections as well as communication of content or utilization of contents are not permitted without consent from Minimal. Infringements will result in compensation for damages with reserved rights to further claims.

7.4 EC Declaration of Conformity

Minimal confirms that the Minimal Pedal 4 complies with applicable EU safety requirements, quality management standards, and relevant harmonized standards.

EC declaration documentation can be provided on request by contacting Minimal directly at: www.minimal.tech.

7.5 Manufacturer's Address & Contact Information

Minimal can be contacted through our website contact form at: www.minimal.tech.

Minimal, Unit 9, Central Park, Central Way, London, UK

Note - Visiting Arrangements

Visits to the Minimal premises are by appointment only.

6. Troubleshooting

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